Refund Policy

We hope you're over the moon with your beautiful purchase!
But if for some reason you are not satisfied with your order or require a exchange, we will happily assist you with a return, exchange, credit note, or refund.

We accept returns of all undamaged items with original packaging, within 45 days of receipt.

In the rare event that you receive an issue on quality and work performance  we will replace your purchase completely free of charge, inclusive of postage and handling.

As we are a Singapore based  brand, all returns and exchanges should be delivered to our address in Singapore.

ZIVRRI PTE. LTD  Address: 160 Robinson Road #14-04,SINGAPORE (068914)


  1. Please contact with your order number.
  2. Share reasons for return (including photos in the case of a quality defect).
  3. We will then provide you with an Authorization of Exchange, Return, or Refund.

Once we have received your parcel, we will process your request and send you an email confirmation.

Please note:

  • Sale purchases are FINAL and cannot be returned or exchanged UNLESS the item  has manufacturing defect.
  • You will be subject to your return package’s delivery & customs costs to and from us UNLESS the item is defective (in which case we would cover the charges and replace the item for free).
  • If we do not have a replacement in stock, we will issue you a refund or credit note.

Your shopping experience is important to us! 

We are committed to exceptional customer service and satisfaction; if you require additional assistance, please contact us via email at